Terms of service
General Terms and Conditions of Sale
1. Preamble
This website biotrade.shopping (the “Website”) is an e-commerce platform operated via Shopify Inc., allowing users to purchase cosmetic products online.
The Website is operated by NJ Global Ltd., a company incorporated under the laws of the Republic of Bulgaria, with:
• Company name: NJ Global Ltd.
• UIC / EIK: 204823481
• VAT number: BG204823481
• Registered address: 24 Vartopo Str., 1797 Sofia, Bulgaria
• Email: info@biotrade.bg
• Telephone: +359 2 868 55 72
NJ Global Ltd. shall hereinafter be referred to as the “Merchant”, and any person using the Website as a “User”. A User who places an order shall be referred to as the “Customer”.
The Products offered on the Website are intended exclusively for personal, non-commercial use.
2. Scope and Acceptance
These General Terms and Conditions govern all sales of products made through the Website.
By placing an order, the Customer confirms that:
• they have read and understood these Terms;
• they accept them without reservation;
• they have the legal capacity to enter into a binding contract.
The Merchant reserves the right to amend these Terms at any time. The applicable version is the one in force at the time the order is placed.
3. Platform Operation (Shopify)
The Website is hosted and technically operated by Shopify Inc., which provides the e-commerce infrastructure, payment processing integrations, and checkout functionality.
Shopify Inc. is not a party to the sales contract between the Merchant and the Customer.
Certain data may be processed automatically through Shopify systems for:
• order fulfillment;
• payment processing;
• fraud prevention;
• analytics and performance monitoring.
4. Products
The Products offered for sale are cosmetic products displayed on the Website, subject to availability.
Product descriptions, images, and illustrations are provided for informational purposes only and are not contractually binding. Minor variations in packaging or appearance do not constitute non-conformity.
5. Prices and Taxes
All prices are displayed in EUR and include applicable VAT, unless otherwise stated.
The Merchant applies EU VAT rules in accordance with the OSS/IOSS system where applicable.
Shipping costs, if any, are calculated and displayed at checkout.
The Merchant reserves the right to modify prices at any time. Products are invoiced at the price in force at the time the order is confirmed.
6. Order Process
Orders are placed through the Shopify checkout system and include the following steps:
1. Selection of Products;
2. Entry of delivery and contact details;
3. Selection of delivery and payment method;
4. Order review and confirmation;
5. Payment authorization.
The sales contract is concluded when the Customer receives an order confirmation email.
The Merchant reserves the right to refuse or cancel any order at its discretion, including in cases of suspected fraud, stock unavailability, or abnormal order volumes.
7. Payment Methods
Payments are processed securely through Shopify-supported payment providers and may include:
• Credit and debit cards;
• PayPal;
• Cash on Delivery (where available);
• Other payment methods enabled at checkout.
Payment data is encrypted and handled exclusively by certified payment processors.
8. Delivery
Delivery is carried out through partner courier companies to the address provided by the Customer.
Estimated delivery times and shipping costs are displayed during checkout and may vary depending on destination and external circumstances.
The Customer must inspect the Products upon delivery and notify the Merchant of any issues without undue delay.
9. Right of Withdrawal (EU Consumers)
In accordance with Directive 2011/83/EU and Bulgarian consumer protection law, Customers have the right to withdraw from the contract within 14 days from the date of receipt of the Products.
To exercise this right, the Customer must notify the Merchant using the withdrawal form or a clear written email sent to info@biotrade.bg or via the contact form. To comply with the withdrawal period, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Returned Products must:
• be unused;
• be in original packaging;
• comply with hygiene and safety requirements.
The right of withdrawal does not apply to:
• sealed products which were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons;
• products with short shelf life or hygiene restrictions.
Refunds will be processed within 14 days after receipt of the returned Products, using the original payment method where possible.
Return shipping costs are borne by the Customer.
10. Promotions and Discount Codes
Promotional offers and discount codes are subject to specific conditions communicated on the Website.
Discounts may:
• be limited in time or quantity;
• exclude promotional, mini or sample products;
• not be combined unless expressly stated.
The Merchant reserves the right to modify or cancel promotions at any time.
11. Personal Data Protection
Personal data is processed in accordance with:
• Regulation (EU) 2016/679 (GDPR);
• the Bulgarian Personal Data Protection Act.
Personal data is processed for:
• order fulfillment;
• customer support;
• legal compliance;
• marketing communications (with explicit consent).
Further details are available in the Privacy Policy, which forms an integral part of these Terms.
12. Liability
The Merchant shall not be liable for:
• force majeure events;
• internet disruptions;
• third-party service failures;
• improper use of Products.
The Merchant’s liability shall in all cases be limited to the value of the order concerned, except where mandatory consumer protection laws provide otherwise.
13. Intellectual Property
All content on the Website, including trademarks, texts, images, and design, is the exclusive property of NJ Global Ltd. or its licensors.
Any reproduction or use without prior written consent is prohibited.
14. Applicable Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Bulgaria.
Consumers may use the EU Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr
In the absence of an amicable settlement, disputes shall be submitted to the competent Bulgarian courts.
15. Final Provisions
If any provision of these Terms is held invalid, the remaining provisions shall remain in full force.
These Terms enter into force on the date of publication on the Website and apply to all Customers.
