Terms of use

Preamble

Biotrade.shopping (hereinafter the “Website”) is an e-commerce Website accessible on the Internet. It is open to any Internet user (hereinafter “Internet user”).
Via the Website, Biotrade Cosmeceuticals, represented by legal entity of NJ Global Ltd. offers cosmetic products for sale (hereinafter the “Products”) to Internet Users browsing the Website (hereinafter “Users”). To enforce these terms and conditions, it is agreed that the User and Biotrade Cosmeceuticals will be collectively referred to as the “Parties” and individually as the “Party”, and that a User who has confirmed an order will be referred to as the “Purchaser”. The User’s rights and obligations will necessarily apply to the Purchaser. It is specified that the Products are intended for the User’s personal use, and have no direct relationship to the User’s professional activity.
Users who want to make a purchase on the Website declare that they have full legal capacity to do so. NJ Global cannot verify the legal capacity of the User or Purchaser. Accordingly, if a Purchaser does not have sufficient legal capacity to order Products on the Website, their legal guardians must assume full liability for this purchase, in particular the payment thereof.

1. Purpose

The purpose of these General Terms and Conditions of Sale is to set out, solely as a result of the relations they establish on the Internet and only on the Website, the rights and obligations of the Parties arising from the online sale of the Products offered on the Website. The Purchaser acknowledges that they have read these terms and conditions before placing the order, and that ordering on the Website entails the Purchaser’s unreserved acceptance and prior complete agreement with these General Terms and Conditions of Sale and warranties, which prevail over any other document, save for special terms and conditions expressly agreed in writing by NJ Global.
NH Global reserves the right to amend these General Terms and Conditions of Sale at any time. The General Terms and Conditions of Sale applicable to any order are accepted by the Purchaser at the time the order is confirmed.
These General Terms and Conditions of Sale are completed by the Privacy Policy and Cookies Policy.

2. Products – Prices – VAT

2.1. Products
The Products offered for sale by NJ Global are those shown on the Website, on the day the User consults the Website, subject to stock availability. The photographs illustrating the Products are not contractually binding.
2.2. Price
The prices of the Products are shown in EUR. They include VAT applicable on the date of the order. NJ Global reserves the right, which the User accepts, to amend its prices at any time, but the Products will be billed according to the base prices in force at the time the order is placed, subject to availability of the said Products. Any carriage charges will be billed as a supplement.
2.3. VAT
In accordance with the legislation in force, VAT collected on sales is refunded in Bulgaria, with the exception of sales made to a Purchaser residing in the following countries, in which VAT is refunded locally. For this purpose, NJ Global is registered with the local tax authorities under the following numbers:

• Germany
• Spain
• Italy
• Great Britain

3. Placing and confirming the order

3.1. Browsing on the Website
The User may freely browse the different pages of the Website, without being obliged to make an order.
3.2. Placing an order
If the User wants to place an order, they choose from the different Products in which they are interested, and show this interest by clicking on the “Add to Bag” box.
A summary of the order will then appear on the screen. If the list shown corresponds to the Products they have chosen, the User may continue their order by clicking on: “CHECKOUT NOW”. The User may identify themselves, either by entering their e-mail address and password, if they are already a registered customer, or by accurately completing the form provided, on which they must enter the information needed for identification, in particular their last name, first name and postal address. The User is informed and accepts that entering any identification is proof of their identity and expresses their consent.
During the ordering process, the User may amend and correct the data entered such as the contents of the bag, the delivery and billing address, before final confirmation of the order.
3.3. Final confirmation of the order – Secure payments
Having noted the progress of the order, and once all the information requested has been completed, the User chooses the payment method they want to use to pay for their order. They must click on the “PLACE ORDER” to confirm their order.
The User can pay for purchases via the following payment methods: Visa, Mastercard, Paypal, Cash-on-Delivery (where applicable).
All the information exchanged to process the payment is encrypted using the SSL protocol (Secure Socket Layer). This data cannot be identified or intercepted or used by third parties.
Once the payment is confirmed, the order is placed and becomes irrevocable, without prejudice to the User’s right of withdrawal (the terms of which are set out below). The User then becomes the Purchaser. The purchase order is saved in NJ Global’s computer records, which are kept on a reliable, durable medium, and will be considered as proof of the contractual relationship between the Parties. The Purchaser guarantees that they are fully authorized to use the payment card used, that the card is valid and has access to sufficient funds to cover all the costs of the order.
3.4. Confirmation of the order
When the Purchaser confirms their payment, a summary of the order will be sent to them electronically, to the e-mail address entered by the Purchaser at the time of identification, prior to placing the order. If there is an error in entering the e-mail address or more generally the order summary is not received, NJ Global may not be held liable. This order confirmation will summarize the following information: terms of payment, delivery and, where applicable, delivery charges, the characteristics of the Product(s) ordered.
If the order confirmation does not arrive within 24 hours of placing the order, the Purchaser may contact our Customer Service Department via the Contact form. Likewise, if the Purchaser has any questions about previous orders, they may contact NJ Global using the same form.

4. Delivery

4.1. Delivery charges
The order will be dispatched within 14 days at the latest, with effect from the day after confirmation of the order by the Purchaser.
List of delivery zones, charges and timing:

 

These charges are inclusive of all taxes.
* Customs charges and taxes are paid by Purchaser

* In case of announced special events, e.g. Black Friday, the free shipping option may not be possible.

4.2. Delivery Terms
Upon receipt of the ordered Products, the Purchaser must check that the Products are compliant. Any anomalies in delivery (missing or broken Product, damaged parcel, etc.) must be notified by the Purchaser without fail on the day of delivery or at the latest the first working day following delivery, to the NJ Global consumer services department, by filling in the standard Contact form. Any complaints made after this time limit will be rejected and NJ Global will be released of all liability. In the event of an anomaly relating to the parcel or the Product(s), and after notifying NJ Global within the aforementioned time limit, the Purchaser must return it/them in its/their original packing and packaging according to the terms of Article 5 “Right of withdrawal” defined hereafter and within fourteen (14) days of receiving the order.
NJ GLOBAL reserves the right to check the returned Product(s), examine the reason for the request and replace or not replace the Product(s) free of charge, without owing any compensation. If the ordered product is unavailable, the Purchaser will be informed. With the Purchaser’s prior agreement, a product of equivalent quality and price will be offered to them. If the Purchaser does not accept, they may, where applicable, be refunded within thirty (30) days of their payment, at the latest. NJ GLOBAL shall not be held liable in the event of failure to deliver or a delivery delay due to an event of force majeure, the action of a third party or a fault attributable to the Purchaser. In the event of a delivery delay, the Purchaser must notify this delay to the NJ GLOBAL consumer services department as soon as possible, via the Contact form.

5. Right of withdrawal

The Purchaser has a period of fourteen (14) clear days to notify NJ GLOBAL of their wish to withdraw from the contract. This time limit runs from the day on which the order is received. To exercise this right of withdrawal, the Purchaser must inform NJ GLOBAL of their decision to withdraw from the contract by filling the Contact form.
The Purchaser must then return the Product(s) in its/their original packaging – making sure that reasonable care of the products is taken and that they have not been used, worn, washed, modified or damaged. The Purchaser returns the Product(s) at their own cost, within fourteen (14) days at the latest from notification of its decision to withdraw, to the following address: NJ GLOBAL – 24 Vartopo str., Sofia 1797, Bulgaria. If the fourteen (14) day period expires on a Saturday, Sunday, public holiday or rest day, it will be extended to the next working day. For health and safety reasons, Products that have been opened by the Purchaser after delivery cannot be returned or refunded.
If the above-mentioned conditions are met, NJ GLOBAL will refund the Purchaser for the cost of Product(s) paid by the Purchaser, as soon as possible and within a period of fourteen (14) days at the latest from the date on which NJ GLOBAL has received the returned Product(s). Please note that any duties, taxes and fees The Purchaser has paid for the delivery of the purchased products, if any, shall not be refunded.

6. Personal Data

NJ GLOBAL respects your concerns about protection of your privacy and personal data.
Your personal data will be collected and processed by NJ GLOBAL. In the context of online sales, it is mandatory to enter some of your personal data, as this information is necessary for processing and delivering the orders and issuing the bills. This information is strictly confidential. Failure to enter this information will automatically lead to rejection of the order. Some data may also be used to send you information and/or promotional offers on the brand’s products.
The Purchaser has the right of access, information, objection, correction, restriction, portability and removal of any data concerning them. The Purchaser also has the right to draw up and send instructions concerning the outcome of their personal data after their. To exercise one or more of these rights, the Purchaser must fill in the Contact form available on the Website.
All NJ GLOBAL’s commitments regarding the protection of Personal Data are available further below on this document.

7. Limit of liability

NJ GLOBAL will not be held liable in the event of total or partial failure to fulfil its obligations under these General Terms and Conditions of Sale, if the said non-fulfilment is attributable to a third party, the fault of the Purchaser, or caused by an event of force majeure, by any event that is beyond the control of NJ GLOBAL or by an Internet-related hazard.

8. Partial non-validity

If one or more terms of these General Terms and Conditions of Sale are held to be invalid or declared as such pursuant to a law, regulation or following a final decision by a competent court, the other terms shall retain their full force and scope.

9. Entirety of contract

These General Terms and Conditions of Sale and the order summary sent to the Purchaser form a contractual whole and constitute the entirety of the contractual relations between the Parties. Should these documents contradict each other, the General Terms and Conditions of Sale shall prevail.

10. Intellectual property

The Website and all the elements that comprise it (such as trademarks, logos, photographs, images, illustrations, texts, slogans, videos, structure of the Website) are the sole property of Biotrade Cosmeceuticals, represented by legal entity of NJ Global Ltd, which is solely authorised to use the intellectual property rights and personality rights relating thereto, or to the holder of the intellectual property rights concerned.
Any full or partial reproduction and/or representation, use, adaptation or modification of the Website or one of the elements comprising it, in any medium whatsoever and any form whatsoever, is expressly prohibited, unless previously authorised in writing by NJ GLOBAL.
Hyperlinks to the Website may only be created with the prior, written permission of NJ GLOBAL.

11. Applicable law – Competent jurisdiction

Sales of NJ GLOBAL products are governed by Bulgarian law, regardless of the Purchaser’s country of residence and the place where the Order is made. Any dispute relating to the existence, interpretation, performance or termination of the contract between NJ GLOBAL and the Purchaser, even in the event of multiple defendants, will, if an amicable agreement cannot be reached, come under the sole jurisdiction of the competent Bulgarian courts, pursuant to the regulations set out in the Bulgarian Code of Civil Procedure.