FAQ

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The special offers on the website are chosen considering their seasonal use and available quantities, bearing in mind that some packages are valid for a limited period of time. To make sure you don’t miss our new offers, register for our newsletter (via the form at the bottom of this page), follow us on Facebook and Instagram or check this site regularly.

If the product is available, you will see its image in the corresponding product series or package. With increased demand, a product may run out before we can mark it as unavailable.

After you complete your order on the website, you will receive three emails from us – one for confirmation as soon as you place the order; a second after your order has been processed and delivered to a courier; and a third, final email with a tracking code.

Because we work with partner courier companies, we comply with their delivery times and workload.

• Usually, orders placed on business days before 14:00 will be processed the same day and will be delivered within the next business day.
• Orders placed on business days after 14:00 will be processed and shipped on the next business day at the earliest and delivered within two days of the order.
• Orders placed on non-business days will be processed and shipped on the first business day at the earliest.

In case of any announced special promotional events, it is possible for the orders to be processed and delivered within 10 working days, depending on the workload of our partner courier companies. We will make sure that your order arrives as soon as possible.

List of delivery zones, charges and timing.

For announced special events, e.g. Black Friday, the free shipping option may not be possible.

Due to hygiene and health reasons we do not replace products. We recommend that you re-order the products you want and return the ones you think are unsuitable before unpacking and using them. Remember that the return can be made up to 14 days after delivery if you have not unpacked and/or used the product.

If for any reason you are not completely satisfied with your order and want to return it to us, you have 14 days starting from the date of delivery of your order.

For this purpose, it is necessary:

• to not have not opened the original packaging and not have used the product.
• to fill in and attach the rejection form, which you will find as Appendix № 1 in the General Terms and Conditions of the site.
• send your order back to the address written on the bill of lading with which your order arrived.

In turn, we will refund the payments made by you by bank (product/s + delivery), except for the amount required to return the order and any fees to your servicing bank. Payments will be refunded within 14 days from the date we receive the returned order or we have proof that you sent it back to us.

You can pay:

• online, by entering your bank card details, following the order steps in the website form (via virtual POS);
• cash on delivery – upon receipt of the order by courier.
• PayPal

We guarantee that we maintain the utmost responsibility for the security and storage of the information you give us through this website. The data you provide is used solely within the laws and regulations of the Bulgarian and European legislation and for the purposes indicated on the website, for which you have explicitly given your consent. Please read the Terms and Conditions and our Privacy Policy if you need further information.

We are always at your disposal to help you via an online consultation with our specialists. You can count on expert advice for the right choice using the chat option on this website – the blue bubble in the lower right corner, or by sending us a message on Facebook or Instagram.

Of course, you can combine products from different ranges. Take a look at the most suitable combinations in the packages that we recommend for each range, as well as the promo offers here. If you have a specific problem that you want to eliminate (e.g. oily skin with acne or dark spots), we advise you to use the full routine of any given product range that includes all the steps to achieve an optimal effect – cleansing > active care > supporting care. Each range is designed so that the effects of the products complement each other and thus provide an optimal and long-lasting result.

We do not recommend mixing the use of biotrade active products with other brands containing active ingredients, as it is possible to get side effects that reduce or increase the effect of the products. This can cause irritation, a more violent skin reaction or a lack of effect.

Before reaching you, our products undergo several quality, effectiveness, and tolerance tests under strict dermatological control.

All of our products’ ingredients have a proven non-comedogenic effect, so they do not cause the formation of comedones.

Cosmetic products have two dates that you must bear in mind. One is the expiry date of the product from the date of its manufacture – which is written in numbers, and the other is shown with an open jar symbol indicating its expiry time after opening the package. We always indicate these dates in a visible and legible way on the packaging of the respective product.

Biotrade products are manufactured in our own GMP-certified production facility that is based in Sofia, Bulgaria.

Ever since it was founded, biotrade has opposed animal testing. None of our products have been and will not be tested on animals, which is why all biotrade products bear the cruelty-free insignia.

Yes, Acnaut products can be used during pregnancy and lactation.

Yes, Acnaut products have proven results in all types of acne. In the case of hormonal acne, topical therapy helps to control the condition and maintain the balance of the skin, at least until the root cause of the hormonal imbalance is eliminated.

Yes, Acnaut has a proven track of success with any type of acne, including hormonal. However, if the main reason for hormonal acne is not treated, Acnaut products can only help maintaining the skin in proper condition.

Yes, the Acnaut range ensures excellent results in treating acne at all ages.

Acnaut products are suitable for children in their early teens (8+) at the first signs of juvenile acne – increased sebum secretion (oiliness), comedones (clogged pores) and pimples.

We DO NOT recommend the simultaneous use of two active products, such as the Acnaut Active Cream and Acnaut Active Lotion. They are suitable for use with different types of pimples – the active cream is suitable for subcutaneous pimples, while the active lotion is most effective for oily skin with purulent and red pimples.

If you are not sure which product is right for you, you can contact our consultants.

For acne-prone skin, it is important to follow a proper three-step routine – cleansing, active care and hydration, and apply it daily – every morning and evening, until you achieve optimal results.

We will be happy to assist you in your choice – just contact us for a free online consultation. You can do this through the contact form on this website or by sending us a message on social media (Facebook or Instagram). Our consultants will be happy to assist you by recommending the most suitable products for your skin type.

• Acnaut Mattifying Tonic is best choice for oily skin with no or a few single pimples, as well for first signs of acne in young teen age
• Acnaut Repair Cream is great against red acne marks but should be preferable used after active pimples are no longer present

The Acnaut cleansing products can be used according to everyone’s individual preferences, but we most often recommend them for the following conditions:

• Acnaut soap is suitable for very oily skin.
• Acnaut Oxy Wash is suitable for combination skin and can be used on the face and body in case of acne on the back, arms, shoulders, neck, or chest.
• Acnaut Cleansing foam is suitable for sensitive and irritated skin. This makes it an ideal choice even for more severe forms of acne that are painful to the touch. The foam is also an ideal product for removing makeup.

The choice between Acnaut Active Cream and Acnaut Active lotion depends on the type of acne.

• For oily skin with predominantly red pimples with a white purulent tip, we recommend the use of the active lotion.
• For subcutaneous pimples, the appropriate product is the active cream.

For oily skin without pimples or with single breakouts, as well as for teenagers with the first symptoms of acne, we recommend using the mattifying tonic.

Acnaut Repair Cream is designed specifically for this purpose – it soothes and reduces red spots, improving the healing processes in the skin. Meanwhile, it also prevents the appearance of pigmentation (darkening) of the problem areas, as it contains a sun protection factor SPF30. We recommend using the product only after the acne has been brought under control and there are no active pimples on the skin.

Like most products for problem and oily skin, the active products in the Acnaut range have a drying effect on the skin. That is why we recommend that their daily use be combined with the moisturizing cream Acnaut Hydroactive. It is applied in the morning and at noon, and when using foundation it is applied as a base.

When using the active products of the range (lotion, cream, tonic), it is possible to notice yellowing and peeling or wrinkling on contact with water on the skin of the fingers, without this condition being dangerous. To prevent this effect, we advise you to wash your hands thoroughly with water immediately after using the products or to use gloves.

The range contains a broad-spectrum antibacterial complex (PASC – a powerful antibacterial self-regulating complex) – a patented formula that counters the cause of acne – the bacteria P.acnes. The complex regulates the overproduction of sebum, affects the colonization of bacteria and remedies inflammation.

The ingredients in the Acnaut range do not cause photosensitivity and do not lead to habituation (bacterial resistance), which allows the products to be applied all year round if necessary.

You can use the products in the range for as long as necessary – they are not induce resistance and remain effective even with long-term use.

Acne-prone skin needs special care throughout your entire life. Therefore, after bringing acne under control and clearing the skin of pimples, we recommend that the skin be maintained with a proper routine with Acnaut products to ensure proper cleansing, control of sebum secretion (oiliness) and hydration.

If you have pimples with a purulent tip, you can gently squeeze the pimple with well washed hands. Then be sure to treat the area with Acnaut Active Lotion, applying it 3-4 times a day. This will help the lotion to penetrate deep into the skin, reach the bacteria and prevent pigmentation and scarring of the affected area.

The effect of the products is strictly individual and depends on the type and stage of development of acne, your diet, general health, etc. If you strictly follow the appropriate routine, you will see the first visible results within 7 to 10 days. Keep in mind that problem skin requires daily and constant care until you manage to completely control and eliminate the acne, which can sometimes take several months.

The active products in the Acnaut range help control excessive oiliness, which in turn reduces blackheads. If oily skin with blackheads is the only condition, an exfoliating Pure Skin tonic can be included in the routine for optimal results, which creates a delicate chemical peel and helps break down comedones (blackheads) thus cleansing clogged pores.

Unlike other products for problem and acne-prone skin, Acnaut does not cause photosensitivity. Keep in mind that sunscreens are comedogenic (they could lead to clogged pores), which significantly slows down the results of acne therapies. Our advice is during the first weeks of using Acnaut, to protect your skin from the sun with physical means – a hat, clothes, or a scarf, instead of sunscreen.

You can apply make-up while undergoing therapy with products from the Acnaut range, but this would slow down the effect of the products, as foundation and colored creams (BB & CC cream) have a comedogenic effect (i.e. they clog pores). Therefore, for optimal results, we recommend that you stop or at least limit the use of makeup for a while. If it is extremely necessary, use hypoallergenic, non-comedogenic, dermatologically tested foundation without mineral oils, and it is highly recommended that you remove the makeup with two consecutive washes of the face with a cleansing product from the Acnaut range.

Yes, the products can be used during pregnancy and lactation. Due to hormonal changes during this period, the skin is more sensitive to ultraviolet rays and the risk of hyperpigmentation (dark spots) is significantly increased – so we recommend strict use of high-factor sunscreen (SPF 50+) while using Pure Skin exfoliating tonic.

The combination of Pure Skin exfoliating tonic and cream has an excellent effect on mature skin. Pure Skin tonic effectively exfoliates and revitalizes the skin and thus evens out and brightens the overall complexion. Pure skin cream deeply hydrates and nourishes mature skin. The products reduce fine lines and wrinkles and speed up the skin’s metabolism.

The products from the Pure Skin range are suitable for use and ensure good results at any age. We do not recommend that children under the age of 12 use the exfoliating tonic.

Thanks to its content of alpha and beta hydroxy acids (AHA and BHA), Pure Skin exfoliating tonic accelerates the exfoliation of the top layer of the skin, composed of dead cells, which helps to effectively renew it.

Pure Skin tonic contains alpha and beta hydroxy acids – lactic, glycolic, salicylic and azelaic acid. In this combination, the acids accelerate the exfoliation of the top layer of the epidermis and visibly improve the condition of the skin.

The exfoliating tonic causes chemical exfoliation of the top layer of the skin, which cleanses and significantly shrinks enlarged pores.

The tonic is suitable for use on all skin types, and for dry skin our advice is to combine it with the moisturizer from the Pure Skin range. It has a deep moisturizing and soothing effect, which makes it extremely suitable for dry skin.

Yes, Pure Skin tonic is extremely effective against blackheads.

We recommend the use of Pure Skin tonic in the evening. The product contains AHA and BHA acids, which make the skin more vulnerable to sunlight – so it is mandatory to use a reliable sunscreen product with a high sun protection factor (SPF 50+) during its use. For optimal protection from harmful UVA and UVB rays, sunscreen should be applied every 2-3 hours.

Pure Skin tonic causes photosensitivity (it can make the skin more vulnerable to sunlight), so its use must be accompanied by a reliable sunscreen with a high protection factor (SPF 50+) during the day.

Yes, you can use the Pure Skin exfoliating tonic all year round, as long as you apply reliable high-factor sunscreen (SPF 50+).

We do not recommend using the tonic if there are any injuries and inflamed areas on the skin. It can be used after the acne is healed.

Yes, regardless of the season, a high-factor sunscreen (SPF 50+) should be applied when using Pure Skin tonic.

Yes, it is possible to experience a slight itching or burning sensation due to the content of cosmetic acids in the tonic. This effect is not a cause for concern and usually subsides after 2 to 5 minutes.

Fine exfoliation of the surface layer of the skin may occur, which is a desired effect.

Due to the content of hydroxy acids in its composition, the tonic is not suitable for use in the eye contour area, where the skin is extremely thin and delicate.

The tonic does not require rinsing, but if the feeling of light tingling after application causes you discomfort and does not disappear within 5 minutes, you can wash the product away with water.

Pure Skin is very suitable for use as a day cream and is a great base for makeup – we recommend it for dry and very dry skin. It can also be used for revitalizing care after laser procedures or chemical peels.

Pure Skin cream has no effect on enlarged pores – it is a moisturizer, suitable mainly for drier skin types.

Yes, the soap is suitable for daily use for both the face and body.

The exfoliating tonic and cleansing products from the Pure Skin range have been proven to be effective for combination and oily skin, which is usually the case with teenagers. Pure Skin cream is more suitable for use on mature, dehydrated or withered skin, so we recommend that teenagers with problem skin focus on moisturizing care from the Acnaut range – hydroactive cream or regenerating cream.

The Melabel range products can be used during pregnancy and lactation with caution, as during this period the skin is more sensitive due to hormonal changes. It is extremely important that night care products are applied in combination with reliable sun protection (SPF 50+) during the day.

Melabel Whitening products are not suitable for this purpose, as dark circles under the eyes are not hyperpigmentation.

Melabel Whitening foam is a cleansing product that removes impurities and prepares the skin for the application of the active products in the range. In itself, it does not have an intense lightening effect, i.e. you cannot rely on this product alone to remove dark spots (hyperpigmentation).

Melabel Whitening night cream can be used as a standalone product, but it is designed to give optimal results in combination with the Melabel Whitening SPF 50+ day cream. If you use the night cream alone, do not forget to apply sunscreen with a factor of 50+ during the day.

Reliable sunscreen is an absolute must during Melabel Whitening therapy. Whitening products make the skin photosensitive and thus increase the risk of new pigmentations and fixation (deepening) of the old ones. Therefore, the use of the active products from the Melabel Whitening range (Night Cream, Forte Cream, Tonic) must be combined with a reliable sunscreen (SPF 50+) during the day, which is applied every 2 hours.

Melabel Whitening products are effective in lightening all types of hyperpigmentation, including freckles. Keep in mind that they are the most difficult to treat and are closely linked to good sun protection in the summer.

Melabel Whitening products are effective against pigment spots from acne, which are brown in color. For red residual acne spots, the appropriate product is Acne Out Repair Cream.

The products from the Melabel Whitening range contain cosmetic acids, which is why we recommend using them only on healthy skin. In case of inflammation in the form of acne or injuries/wounds on the skin, we advise you to proceed with the treatment of pigmentation only after the acne is brought under control and the skin is cleared of active pimples.

Yes, you can use such products as long as you make sure that they do not contain Retin A derivatives.

Melabel Whitening products are designed to combat melanin abnormalities, such as hyperpigmentation caused by sunburn, pregnancy, as well as age spots. As the products affect the production of melanin, when applied for a long time, a slight lightening of the skin’s natural complexion is possible.

Usually the first results of the therapy are visible at least 4 weeks after regular and disciplined use of the products. In most cases, optimal results are observed after about 3 months. When treating old and stubborn spots, this period may be longer.

Yes, you can use Melabel Whitening to lighten the skin in this area.

Both creams have an active lightening effect, but are intended for different types of therapies against pigmentation. For relatively new spots that are less than a year old, we recommend using the Night Cream, and for older and stubborn spots – the Forte Cream. Please note that you must not use both creams at the same time.

Therapy with night care products must be combined with appropriate sun protection during the day. For best results, we recommend combining night care products with Melabel Whitening Day Cream, which offers high broad-spectrum protection (SPF 50+) and accelerates the lightening effect.

If you have any questions about the Melabel Whitening product application, our experts will be happy to assist you if you contact us via the contact form on this website or by sending us a message on social media (Facebook or Instagram). Our consultants and dermatologists will be happy to help you choose the most suitable products for your skin type.

Melabel Whitening Tonic is extremely suitable for treating larger areas of the face and body.

It is advisable to plan whitening therapies in the fall and winter, due to the lower solar radiation during these seasons. You can also use Melabel Whitening in the summer, as long as you protect your skin from the sun with a suitable broad-spectrum product with a high factor (SPF 50+), that you should apply every 2 hours during the day.

The active products of the Melabel Whitening range should be left to act – they are applied in the evening and left on the skin overnight without washing off.

Yes, Melabel Whitening also ensures good results in treating age spots on the skin.

Yes, Melabel Whitening tonic and hand cream from the product range provide excellent results in treating pigmentation on the skin of the hands.

Yes, you can use it for protection at the beach, but be sure to reapply it after entering the water, sweating, drying, as well as every 2-3 hours. You can also combine or replace it with Melabel Sun SPF 50+.

Yes, this product is a great choice as a day cream because it offers excellent hydration, protects from the sun and is a wonderful foundation for makeup.

As Melabel Whitening products contain cosmetic acids in low concentrations, it is normal to experience such sensations, but they should disappear in no more than 5 minutes. If you notice severe irritation or inflammation, stop using the product and consult a dermatologist.

It means that it is not necessary to use Odorex every day. It is enough to use it once every 10-14 days in order to stop the sweating during this period of time.

Sweating is different for each person, so Odorex’s active period is in between 7 to 14 days after one application. This means that it is enough to use the product once every 10 days and enjoy dry armpits.

Yes, for some people the effect lasts a shorter time – for example 7-8 days, because it depends on the individual metabolism, which is different for each human body. This does not mean that Odorex is not effective, but is only an indication that the period between applications of the product should be shorter – for example once every 7 days.

The active ingredient is aluminum chloride.

All products from the Odorex range are clinically tested and completely safe for your health.

Odorex products can be used during pregnancy and lactation.

Odorex should be used after the age of 12 when the children’s gonads begin to function. For children under 12 years of age with hyperhidrosis, we recommend that the product be used only after consulting an endocrinologist or pediatrician.

Yes, it is safe because Odorex does not block all the sweat glands in the treated areas, but only recognizes and has an effect on the overactive glands that cause profuse sweating.

There is no limit to using Odorex, as each time you use it, it gives the same result as in the beginning.

Odorex contains ingredients that control the growth of bacteria in the treated areas. This prevents the appearance of an unpleasant odor, as it is due to colonies of bacteria in the area of sweating, not the sweat itself.

The correct use of Odorex is duly and precisely described in the package leaflet included in the packaging of each product. The scheme of use is simple – when you first start using Odorex, you should apply it three consecutive nights before bed on perfectly dry skin. After application, the product is not washed off. In the morning, wash and dry the skin thoroughly. If you want, you can apply perfume or deodorant. From now on, keep an eye out for when sweating reappears to determine your individual application period – usually between 10 and 14 days. To maintain the effect, it is necessary to apply Odorex only once at the beginning of each period.

It is extremely important that you dry the skin in the area you are going to treat. It often happens that moisture remains on the surface of the skin and reacts on contact with the active ingredients of Odorex. So you must dry yourself with a cotton towel or even use a hair dryer if necessary. You may also feel itchy if the treated skin is irritated by recent hair removal, shaving, or if the surface is damaged. Therefore, we recommend applying Odorex only on healthy skin without irritation and open wounds.

There is no difference between the two products – their formula is the same, the difference is only in their package. You can choose the product which you feel more comfortable using.

Yes, you can bathe freely – this will not lower the effect of the product. You can also use perfume or cologne, but we suggest you do not use deodorants with an antiperspirant effect.

No, it is enough to use it once in the evening every 10-14 days, as per the instructions.

Yes, you can use your favorite perfumes without any concern.

You can use cologne, perfume and any other fragrances, but we do not recommend those with an antiperspirant effect (antiperspirant deodorant for example).

Yes, you can use Odorex on every part of your body.

Avoid using the product directly on your face and head (regardless of whether it is a spray or roll-on). If necessary, soak a cotton swab with the product and apply on the desired areas. Be sure to avoid the eye area and if you notice irritation, stop use immediately.

Absolutely, yes.

Yes, there is specially developed formula for feet – Odorex Foot.

Yes, you can use your favorite cosmetics freely. It will not have an adverse effect on Odorex.

No, only with the first use you should apply Odorex in three consecutive evenings, then once every 10-14 days according to your personal schedule.

Yes, Sebomax products can be used during pregnancy and lactation.

Yes, certain products from the Sebomax range are specially developed to combat seborrhea on the scalp and face – these are: shampoos, lotion and cream.

If you suffer from dandruff, we recommend that you first start treatment with Sebomax Control shampoo twice a week – alone or in combination with Sebomax lotion for more severe scalp conditions. Once you have brought the condition under control, you can alternate Sebomax Control and Sebomax Sensitive shampoos.

Sebomax cream is specially developed to treat the skin on the face, so if you suffer from seborrhea on the scalp, the appropriate product is Sebomax lotion.

Yes, you can use it to stimulate eyebrow growth, but you must be extremely careful not to allow the product to come in contact with your eyes.

No, never use the gel on your lashes and avoid any contact with the eyes – the active ingredient of the product is capsaicin (hot pepper extract).

Usually the first results are visible after about 3 months with regular use of the product.

We recommend that you complete your course of treatment first, and then start using the product.

Yes, you can apply the product on the scalp by massaging it into the hair roots.

Seborrhea is caused by the fungus Malassezia furfur, which inhabits human skin. When there are favorable conditions for its development, it is possible for dandruff to reappear. That is why we recommend Sebomax Control for long-lasting dandruff control.

Yes, the lotion should be washed off under running lukewarm water.

If you have severe seborrhea with an itchy scalp and profuse dandruff, use both the lotion and Sebomax Control shampoo at the same time for at least 4-5 weeks. Then use only the shampoo 2 times a week and the lotion once a month for result maintenance.

Yes, you can use the cream on all parts of the body.

If redness and irritation are caused by seborrhea – yes, use Sebomax cream.

We strongly recommend that you do not mix the use of Sebomax cream with other facial products containing active ingredients with anti-aging, exfoliating, whitening and other similar effects.

Yes, you can, but very carefully, so as to avoid eye contact.

If you have an active seborrhea condition, use Sebomax lotion and Sebomax Control shampoo together for at least 4 weeks. Then maintain the condition with Control and Sensitive shampoos, while using the lotion once a month.

No, after application, you must leave the gel to work without washing it off.

The gel should be applied daily for optimal results.

We recommend applying the product using the applicator, as the active ingredient of the product – capsaicin, is a hot pepper extract, which can cause irritation if it comes in contact with the skin on your fingers.

Yes, it is completely natural, as the product contains capsaicin (hot pepper extract), which when in contact with the skin causes a burning sensation that lasts for about 10-15 minutes.

This is because the base of the shampoos is sulfate-free, with plant-based biodegradable cleansing ingredients that effectively and gently wash the hair without forming a lot of foam. The lack of sulfates guarantees safe use even in the case of severely irritated skin on the scalp.

This shampoo is intended for daily use by people with sensitive skin and scalp, as it does not contain any sulfates. It can be freely combined with other products in the range designed to combat dandruff.

We recommend the use of Sebomax Control twice a week, two consecutive washes during bathing, leaving the shampoo on the scalp for a few minutes. Within 4 weeks the condition will be brought under control.